Shipping Policy

Shipping is FREE and FAST for orders over $50. For orders under $50, shipping is $8.

Shipping Restrictions

We currently deliver only to the United States, excluding Alaska and Hawaii. We do not make international deliveries (or to Puerto Rico).

The following orders may result in delayed shipping:

• Incorrect shipping address
• Shipping address does not match billing address
• Payment delay or issue
• Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
• Fedex//UPS/USPS failure to deliver (e.g. severe weather conditions)
• If P.O. box is entered as shipping address

Tracking your shipment

We send you a shipment confirmation email once your order ships (please allow 24 hours for the tracking information to be updated). In it, we provide you a tracking number you can use on the carrier’s website to track your order. We also list the tracking number with your order detail if you click the “Order Status” button when you log in to your account.

Finding Your Box

If the tracking information shows the order has been delivered, be sure to check everywhere – occasionally, carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

If You Are Not Home

It is up to the driver’s discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman.